Frequently Asked Questions

Opening an account is simple and takes just 2 minutes. Click "Get Started," enter your email and create a password, then verify your identity with a government-issued ID. Once verified, you can fund your account and start trading immediately. No minimum deposit is required.

You'll need a valid government-issued photo ID (passport, driver's license, or national ID card) and proof of address (utility bill, bank statement, or tax document dated within the last 3 months). Our automated KYC process typically verifies documents within minutes.

No, there's no minimum deposit required. You can start trading with any amount. We also offer fractional investing, allowing you to invest in expensive stocks with as little as $1.

We offer $0 commission on stocks and ETFs. Cryptocurrency trades have a 0.5% fee. Forex trading features tight spreads starting from 0.1 pips. Options trades are $0.65 per contract. There are no account maintenance fees or hidden charges.

Absolutely not. We believe in complete transparency. All fees are clearly displayed before you execute any trade. There are no account fees, inactivity fees, or hidden charges. What you see is what you pay.

Deposits are for all methods. Withdrawals via bank transfer are . Credit/debit card withdrawals may incur a small processing fee depending on your card issuer. Crypto withdrawals only pay the network transaction fee.

Absolutely. Client funds are held in segregated accounts at top-tier banks, separate from our operational funds. We're regulated by SEC, FCA, and ASIC. Securities are protected up to $500,000 by SIPC insurance. We use 256-bit encryption and offer two-factor authentication.

We employ multiple layers of security including two-factor authentication (2FA), biometric login on mobile, device recognition, and continuous fraud monitoring. Suspicious activities trigger automatic account protection measures and instant notifications.

Yes, we're fully regulated and licensed. We hold licenses from the Securities and Exchange Commission (SEC), Financial Conduct Authority (FCA), and Australian Securities and Investments Commission (ASIC). We comply with all applicable regulations in every jurisdiction we operate.

You can trade across 6 asset classes: Stocks (5,000+ global equities), Cryptocurrency (50+ coins), Forex (80+ currency pairs), Options (calls and puts), ETFs (hundreds of funds), and Commodities (gold, silver, oil, and more).

Trading hours vary by asset: Stocks follow exchange hours (9:30 AM - 4:00 PM ET for US markets, with extended hours available). Cryptocurrency trades 24/7. Forex trades 24/5 (Sunday 5 PM - Friday 5 PM ET). Commodities follow their respective exchange hours.

Yes, leverage is available for margin-approved accounts. Forex offers up to 1:100 leverage for professionals (1:30 for retail). Stocks offer up to 2:1 margin. Please note that leverage increases both potential gains and losses. We recommend understanding the risks before using leverage.

Yes! You can withdraw your available funds anytime with no restrictions or penalties. Simply go to the Withdraw section in your account, select your withdrawal method, and submit your request.

Bank transfers typically process within 1-3 business days. Crypto withdrawals are processed instantly (subject to network confirmation times). Wire transfers take 1-2 business days. We process withdrawal requests within 24 hours on business days.